For your convenience, we've expanded our acceptable payment methods to ensure a smooth and easy transaction process. We currently accept the following forms of payment:

• Credit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Your card information is encrypted and processed securely.


• Debit Cards: If you prefer to use a debit card linked to your bank account, that's perfectly fine too. Similar to credit cards, we ensure your transaction is safe and private.


• Apple Pay: For those who use Apple devices, we offer the comfort of paying with Apple Pay. This allows for a one-touch payment directly from your device, simplifying your checkout process.


• Google Pay: Android users can take advantage of Google Pay for a fast and secure payment method directly from their smartphones or tablets.

Our goal is to make your online shopping experience as convenient as possible. If you have any questions regarding our payment methods or you encounter any issues during the checkout process, please don't hesitate to reach out to our support team for assistance.

 

• PLEASE KEEP IN MIND THAT A MAJORITY OF OUR PRODUCTS ARE HAND MADE TO ORDER BY SMALL BUSINESSES OR INDIVIDUALS. THE INFORMATION BELOW IS A GENERAL GUIDE, BUT SPECIFIC INFORMATION IS POSTED ON THE PRODUCT DIRECTLY. SOME PRODUCTS MAY TAKE LONGER TO PROCESS THAN OTHERS.
  


• IN STOCK: When you order an item that is currently in stock, please anticipate a processing period that could range between 7 to 14 Business Days. During this time, we meticulously prepare and package your product to ensure a smooth transition to shipping.


• BACKORDER: For items listed as backordered, the processing duration is slightly extended, with a timeframe of 14 to 30 Business Days. This accounts for the time necessary to acquire the item from our distributors and have it ready for dispatch.


• OUT OF STOCK: Should you choose to purchase an item that is out of stock, the processing duration is estimated to be between 30 to 60 Business Days. This lengthier period is due to the need to source the product from international suppliers, which can add to the restocking timeline. We appreciate your understanding and commitment and will consistently communicate updates on the status of your order.

We hope these answers help clarify your queries. For any further information, our team is always available to assist you.

Once your order has been processed and shipped, the delivery time will depend on the shipping method chosen at checkout. We provide delivery service through USPS, and the estimated delivery times are as follows:

• USPS Domestic First Class Mail typically takes 3-7 business days


• USPS Priority Mail usually takes 1-3 business days

For international orders, the delivery times are a bit longer:

• USPS International First Class Mail can take 14-30 business days


• USPS International Priority Mail typically takes 7-21 business days


• International shipments may experience delays caused by customs processing.


• Once a package has entered the destination country, USPS hands the package off to the countries local mail provider.


• Package tracking results may vary once a package has exited the United States.

Please keep in mind that these are estimated delivery times provided by USPS, and actual delivery times may vary depending on various factors such as customs processing for international orders. Once your package has been handed over to USPS, it is their responsibility to deliver it to you in a timely manner. Thank you for your understanding.

Absolutely, every step of your order's journey is completely traceable. From the moment you click 'Purchase' up to the point of delivery, rest assured that you will be kept in the loop.

Here's how it works:

1. Processing: As soon as your order is received and enters the processing phase, we will send you an email notification. This is to inform you that we have your order and are getting it ready. This may include packaging/preparing in-stock items, waiting for backstock items, or ordering out of stock items as needed for your order.


2. Packaging: Next, when all of the items in your order have been prepared, you will receive another update. This is when your items are being carefully packaged and prepared for shipping. This way, you know that your order is one step closer to its final destination.


3. Shipping: The final email update will let you know that your order has left our facility and is on its way to you. This email will include a USPS tracking number, which is your key to detailed tracking information.

Just by entering the provided tracking number on the USPS tracking website, you’ll have access to up-to-date information regarding the location and estimated delivery time of your order. Our transparent tracking system ensures that you are not left guessing about your order's whereabouts. Should you need any assistance or have any questions regarding your order's shipping and tracking, our team is prepared to provide all the support you need.

We appreciate your business and want to ensure your satisfaction with your purchase. Please note that due to the nature of our products, most items cannot be returned. However, we understand that sizing can vary and we want you to feel comfortable in your purchase, so select clothing items (such as chest binders or t shirts) can be exchanged for sizing needs within 14 days of purchase.

To be eligible for an exchange, the item must be unused and in the same condition as when it was received. Please contact our customer service team to initiate the exchange process.

Please note that no refunds will be given for any products. All sales are final due to the adult nature of the items sold. We appreciate your understanding and thank you for choosing our store for your shopping needs.

If you have any questions or concerns, please don't hesitate to reach out to our customer service team.

• Orders are processed Monday-Friday between 930AM and 2PM PST


• Orders are NOT processed on weekends, holidays, or other exceptions as posted.


• Customer Service Hours May Vary Daily


• Emails and Text Messages are responded to within 2-5 business days

The main difference between cyberskin FTM packers and silicone FTM packers lies in the material used to create them.

• Cyberskin packers are made from a synthetic material that is designed to feel incredibly life-like, mimicking the texture and softness of real skin. This material provides a more realistic appearance and feel for the packer, making it a popular choice for those looking for something that closely resembles the look and feel of a biological penis. However, Cyberskin is a more porous material than silicone, which can affect both the sanitization and longevity of the packer.


• On the other hand, silicone packers are made from a durable and flexible material that is often firmer than cyberskin. While they may not feel as realistic as cyberskin packers, silicone packers are known for being easier to clean and maintain, as well as being more resistant to wear and tear over time. Silicone packers can often be used with a wider range of accessories including: Liquid Silicone Adhesive, Adhesive Sheets, Silicone Painting, 3D Features such as multilayered scrotum.

Ultimately, the choice between cyberskin and silicone packers comes down to personal preference and what qualities are most important to the individual. Some may prioritize realism and comfort, while others may prioritize durability and ease of care.